At Eden Health, we know that every family has questions — about care, services, and coverage. To make it easier, we’ve organized answers by topic. Click a section below to explore FAQs.
Support with daily living activities in the comfort of your home.
Home Care provides non-medical support, such as personal care, companionship, and help with daily tasks, so you or your loved one can remain safe and independent at home.
Home Care focuses on personal assistance (bathing, meals, errands), while Home Health is medical care directed by a physician (nursing, therapy, rehab).
Trained caregivers, aides, and companions — carefully screened and supervised by Eden Health’s care team.
Bathing, grooming, dressing, meal preparation, light housekeeping, laundry, errands, medication reminders, and companionship.
Yes. We can help with rides to appointments, grocery shopping, or community activities (based on care plan).
Yes. Care can be provided from a few hours per week up to round-the-clock live-in support.
We begin with an in-home assessment to understand needs and preferences, then build a personalized care plan tailored to your family.
Yes. Many people use Home Care for short-term recovery, respite for family caregivers, or trial support after hospitalization.
Common signs include difficulty with daily tasks, missed medications, frequent falls, poor nutrition, or caregiver burnout in the family.
Short-term Home Care designed to give family caregivers a break while ensuring their loved one is safe and supported.
Yes. Our caregivers are trained to provide safe, compassionate support for patients with memory loss.
Typically, Home Care is private pay, but some long-term care insurance or veterans’ benefits may cover it. We’ll help you explore options.
Absolutely. Many families use Home Care alongside medical services for a complete support system.
We match caregivers based on skills, experience, and personality fit. Families are part of the matching process.
Just let us know — we’ll work quickly to find a better match for your needs.
All caregivers are background-checked, trained, bonded, insured, and supervised regularly.
Call our care coordination team. We’ll arrange an assessment and work around your preferred schedule.
Hourly care is scheduled as needed. Live-in care provides a caregiver who stays in the home for 24-hour support.
Yes. Caregivers can help with mobility, meals, and daily tasks while you recover safely at home.
Call us at 208-494-2396 or fill out our Referral Form. We’ll schedule a free consultation and build a care plan with you.
Skilled nursing and rehabilitative care, directed by a physician.
Home Health provides skilled medical care and therapy services at home under the direction of a physician. It helps patients recover from illness, injury, or surgery and manage chronic conditions.
Home Health is medical and requires a doctor’s referral (nursing, rehab, wound care), while Home Care is non-medical support (meals, bathing, companionship).
A licensed care team, including registered nurses, physical therapists, occupational therapists, speech therapists, and medical social workers.
Yes. Eden Health’s licensed physicians and nurse practitioners visit patients at home to evaluate progress and adjust care plans as needed.
Patients who are homebound and require skilled nursing or therapy after a hospitalization, surgery, illness, or worsening chronic condition.
A doctor must order Home Health care. Once referred, our team will contact you to schedule your first visit and create a care plan.
Yes. Medicare, Medicaid, and most private insurance plans cover Home Health for eligible patients.
It means leaving home requires a considerable and taxing effort, and you rarely do so except for medical appointments or short, infrequent outings.
It depends on your care plan and medical needs. Some patients receive visits several times per week, while others may need daily visits.
Post-surgical recovery, stroke rehabilitation, heart failure, COPD, diabetes, wound care, medication management, and more.
Yes. Our team focuses on teaching self-care, managing medications, and monitoring symptoms to reduce the risk of returning to the hospital.
We coordinate with your physician to ensure you have needed supplies (like wound dressings or oxygen). Durable medical equipment may also be arranged if prescribed.
As long as you meet eligibility requirements and your doctor continues to order services. Medicare typically re-certifies care every 60 days.
No, but family involvement is encouraged. Our team often educates caregivers so they can support the patient between visits.
Yes. Physical, occupational, and speech therapy can all be included if ordered by your doctor.
Once you no longer require skilled care, services will be discontinued. We’ll provide education for maintaining health and transitioning safely.
If your needs change, our team can adjust your care plan, consult with your doctor, or help transition you to other services like Hospice or more advanced care.
Yes. Home Health is designed to work in partnership with your primary physician, not replace them.
Often within 24–48 hours, depending on physician orders and insurance approval.
Ask your doctor for a referral, or contact us directly at 208-494-2396. We’ll guide you through eligibility, insurance, and next steps.
Compassionate end-of-life support for patients and families.
Hospice is specialized care for people with a life-limiting illness, focusing on comfort, dignity, and quality of life rather than cure.
Patients diagnosed with a terminal illness and a life expectancy of six months or less (if the disease runs its usual course), as certified by a physician.
No. Many patients benefit from hospice care for weeks or even months. Early enrollment often improves comfort and quality of life.
Most often at home, but also in assisted living facilities, nursing homes, or hospitals, depending on patient and family needs.
Not at all. Hospice shifts the focus from curing illness to improving comfort, dignity, and peace of mind for both patients and families.
A multidisciplinary team that may include physicians, nurses, social workers, chaplains, certified nursing assistants, and trained volunteers.
Generally, hospice is chosen when curative treatments are no longer effective or desired. However, supportive therapies (like oxygen or therapy for comfort) can still continue.
Yes. Hospice care includes on-call nursing and support, 24 hours a day, 7 days a week.
Hospice is covered by Medicare, Medicaid, most private insurance, and VA benefits. For those without coverage, Eden Health offers flexible options.
Yes. Patients can continue to see their primary physician if they wish, alongside the hospice medical team.
Yes. If a patient’s condition stabilizes or improves, hospice can be discontinued. Patients may return to hospice care later if needed.
Absolutely. Hospice includes training, respite support, counseling, and resources to help family caregivers manage stress and care responsibilities.
Yes. Medications related to the terminal diagnosis are provided and delivered to the home.
Often within 24 hours of a physician referral and insurance approval.
Yes. Eden Health partners with long-term care communities to provide hospice services wherever the patient resides.
Chaplains, counselors, and social workers are available to provide emotional and spiritual support tailored to the patient’s beliefs and preferences.
After a loved one passes, hospice provides grief counseling and support groups for family members for up to 13 months.
Yes. While less common, hospice is available for patients of all ages when medically appropriate.
Call us at 208-494-2396. or ask your physician for a referral. Our care coordination team will guide you through eligibility, insurance, and next steps.
Specialized care and benefits guidance for those who served.
We honor the service of veterans by providing care that respects military culture, values, and experiences, with staff specially trained to address veterans’ unique needs.
Yes. The VA covers hospice care for eligible veterans, including medications, equipment, and services related to the terminal diagnosis.
Yes. Many veterans qualify for physician-directed Home Health care through VA benefits, often coordinated with Medicare or private insurance.
Yes, depending on eligibility and VA coverage. Some personal care services may be included, while others can be covered by Medicaid, Medicare, or private pay.
Yes. Many veterans combine VA benefits with Medicare or Medicaid to cover a full range of services.
It is a national program that trains hospice providers to better serve veterans, ensuring care is respectful of military culture and tailored to their unique needs. Eden Health is a proud participant.
All patients are cared for equally, but veterans may receive additional resources and support through VA benefits and We Honor Veterans recognition.
Yes. Veterans who served in combat may have unique physical, emotional, or psychological needs. Our care team is trained to provide trauma-informed care.
Yes. Eden Health provides counseling, education, and bereavement services for families of veterans.
We will work with you to explore Medicare, Medicaid, private insurance, and self-pay options to ensure care is accessible.
Yes. Many VA benefits extend to care provided in residential facilities, depending on the veteran’s eligibility and care needs.
Yes. Medications related to the terminal diagnosis are included in VA hospice benefits.
Yes. The VA typically provides durable medical equipment such as hospital beds, oxygen, and wheelchairs as needed.
Typically, discharge papers (DD214) and proof of service history are required. Our team can help families gather and submit the right paperwork.
Counseling and emotional support are available through Eden Health as well as VA programs, especially for veterans coping with PTSD, depression, or anxiety.
Yes. Our care coordinators work with VA representatives to confirm benefits, coordinate services, and ensure seamless coverage.
Eligibility depends on service history, discharge status, and medical needs. We can help explore specific qualifications.
In urgent cases, services can begin within 24 hours of referral and benefits confirmation.
No. If fully covered by the VA, families do not pay out of pocket. For uncovered services, we provide clear self-pay options.
All us at 208-494-2396 or fill out our referral form. We will guide you through eligibility, benefits, and the next steps.
Information on Medicare, Medicaid, VA, private insurance, and out-of-pocket options.
Yes. Medicare covers Home Health if the patient is homebound, requires skilled nursing or therapy, and the care is ordered by a physician.
Yes. Medicare fully covers hospice care, including medications, medical equipment, nursing visits, and support services related to the terminal diagnosis.
No. Traditional Medicare does not cover Home Care services such as meal preparation or companionship. These are usually private pay or covered by long-term care insurance.
Yes. Medicaid coverage varies by state and by service type. Our team will confirm eligibility and explain what’s included.
Most private insurance plans do cover Home Health and Hospice, but coverage levels differ. We work with your provider to determine benefits.
Sometimes. Long-term care insurance or VA benefits may cover Home Care, but most families pay privately.
We provide transparent pricing, payment plans, and flexible options for families who need to self-pay.
Yes. Eden Health partners with the VA to provide Home Health and Hospice services to eligible veterans.
This is called “dual eligibility.” Our care team will coordinate both benefits to minimize or eliminate out-of-pocket costs.
Yes. Many Medicare Advantage (Part C) plans include Home Health or Hospice benefits. We can verify coverage.
Sometimes. Private insurance often requires pre-authorization. Our staff will handle that process for you.
Our care coordinators contact your insurance provider directly, review your benefits, and explain coverage in plain language.
Yes, if they are related to the terminal diagnosis. Medications for unrelated conditions may be billed separately.
Yes. Hospice and Home Health coverage usually include equipment like hospital beds, oxygen, or wheelchairs if ordered by a doctor.
Eden Health offers self-pay options and will provide clear cost estimates before care begins.
Yes. If you become eligible for Medicare, Medicaid, or another insurance plan, we’ll transition services to your new coverage.
We work closely with families to reduce financial burden and can guide you to programs that may help.
Our team will appeal the decision if possible and help you explore other payment options.
No. We provide upfront information on coverage and costs, so families know what to expect.
Our care coordination team specializes in insurance. Call us at 208-494-2396, and we’ll review your benefits and answer your questions.
Learn how to make a referral, request a consultation, or begin care with Eden Health.
You can call us directly or fill out our online referral form. For Home Health and Hospice, a physician referral is usually required.
Yes for Home Health and Hospice, since they are medical services. For Home Care, no referral is needed — anyone can request it.
In many cases, within 24–48 hours of referral and insurance approval. For urgent cases, we can often begin sooner.
A nurse or care coordinator will meet you at home, assess needs, explain options, and begin building your personalized care plan.
Doctors, hospitals, nursing facilities, family members, friends, or the patient themselves.
Our team will assess your needs and guide you through the differences between Home Care, Home Health, and Hospice, recommending the best fit.
Yes. Many patients transition between Home Health, Home Care, and Hospice depending on their changing needs.
No. The first consultation or assessment is provided at no cost to you.
Basic personal information, medical history, physician contact, and insurance details (if applicable).
Yes. We work closely with your physicians to align care plans and keep them updated on your progress.
Call us for a free assessment. We’ll help you evaluate needs and decide the right timing for support.
Have medical information, medications, and insurance cards available. Make a list of questions or concerns to discuss.
Yes. We can coordinate with hospital staff to arrange Home Health or Hospice services before discharge.
Absolutely. Families are an essential part of planning and providing care. We include them in every step.
We provide Home Health and Hospice services in residential facilities, working alongside facility staff.
Our care coordinators verify coverage, explain benefits, and review any out-of-pocket costs before services begin.
You’ll have a dedicated care coordinator who is your main point of contact for scheduling, updates, and concerns.
Yes. Care plans are flexible and can be updated if needs change.
Please tell us right away. Eden Health is committed to quality care, and we will address concerns promptly.
Call 208-494-2396 or complete our online referral form. Our team will respond quickly to guide you through the next steps.
